MDROUTE
Healthcare Technology Case Study
MD ROUTE™
Accelerating Emergency Response Through Intelligent Care Team Coordination
A clinical communication and care team activation platform enabling instant provider connection, real-time collaboration, and automated routing for time-critical conditions—developed in partnership with HawkLogix.
Real-Time Activation
EMR-Integrated
Multi-Modal Communication
Schedule-Intelligent
Executive Summary
Transforming Critical Care Coordination
MDROUTE™ addresses a fundamental challenge in emergency healthcare: connecting the right providers instantly when time-critical conditions require immediate response and coordination.
Developed in partnership with HawkLogix, the platform replaces fragmented communication workflows with intelligent routing, secure multi-modal collaboration, and EMR integration across the entire episode of care—from EMS arrival through hospital treatment.
Instant Activation
One-click code team alerts with automatic provider notification
Real-Time Collaboration
HIPAA-compliant chat, audio, and video within patient encounters
Intelligent Routing
Schedule-based call distribution to on-call providers
EMR Integration
HL-7 and API connectivity for seamless clinical workflows
“Hawk Logix served as the technology partner for MDROUTE™, delivering end-to-end platform development including real-time communication infrastructure, EMR integration, intelligent routing logic, and secure mobile and web applications.”
Industry Context
The Challenge
Emergency and time-critical care coordination relies on outdated communication methods that introduce dangerous delays during situations where every second impacts patient outcomes.
Phone Tag and Pagers
Manual calling through provider lists wastes critical minutes
Disconnected Schedules
No centralized visibility into who is actually on call
Fragmented Communication
Multiple systems prevent team-wide visibility and coordination
EMS Disconnect
Hospital teams unaware of incoming patients until physical arrival
Missed Notifications
Pagers ignored, calls unanswered, delays in specialist response
Market Need
Unified platform connecting EMS & emergency departments
The Solution
HawkLogix's Approach
MDROUTE™ provides end-to-end care team coordination combining intelligent routing, secure multi-modal communication, and EMR integration to eliminate delays in time-critical conditions.
Automated Activation
One-click code team alerts for Stroke, STEMI, Trauma, Sepsis
Schedule-Based Routing
Intelligent call distribution based on current on-call schedules
Unified Communication
HIPAA-compliant chat, audio, and video in one platform
EMS Integration
Pre-arrival activation and ambulance tracking before patient arrival
Workflow
Complete Care Coordination Journey
MDROUTE™ manages the full emergency response workflow from ambulance dispatch through hospital treatment.
EMS Activation
EMS activates code teams before arrival, triggering hospital-wide alerts
Automated Routing
Platform notifies all relevant providers based on schedules and roles
Real-Time Communication
Secure chat, audio, and video connect entire care team instantly
Ambulance Tracking
Hospital teams track EMS location and receive pre-arrival updates
EMR Documentation
Encounter started automatically via HL-7 integration
Ongoing Coordination
Team collaboration continues throughout treatment and handoffs
Features
Core Capabilities
Comprehensive functionality designed for time-critical healthcare communication and care team coordination.
EMS Pre-Arrival Activation
Code team alerts initiated from ambulance before patient arrival
One-Click Code Activation
Instant notification of entire emergency response team
Schedule-Based Routing
Automatic call distribution based on current on-call schedules
Secure Team Chat
HIPAA-compliant messaging tied to patient encounters
Audio Calling
One-to-one and group voice communication
Video Consultations
Real-time video for remote specialist assessment
Ambulance Tracking
GPS location visibility for incoming emergency transports
Multi-Device Notifications
Mobile app, web app, and traditional pager alerts
EMR Integration
HL-7 and API connectivity with hospital systems
Urgent vs Routine Routing
Different workflows for emergency and scheduled consults
Peer-to-Peer Consults
Physician-to-physician communication workflows
Time-Critical Protocols
Specialized workflows for Stroke, STEMI, Trauma, Sepsis
Technology Stack
Enterprise-Grade Infrastructure
Built on modern, enterprise-grade technologies optimized for real-time clinical communication and healthcare compliance.
Real-Time Communication
WebRTC & WebSocket
- WebRTC for audio and video
- WebSocket for messaging
- Low-latency infrastructure
Mobile Applications
Native Apps
- Native iOS application
- Native Android application
- Provider response workflows
Web Platform
Browser-Based
- Browser-based interface
- Desktop access support
- Responsive design
EMR Integration
Clinical Connectivity
- HL-7 messaging support
- RESTful API connectivity
- Hospital system integration
Intelligent Routing
Logic Engine
- Schedule-based distribution
- Role-based routing
- Escalation workflows
IVR Integration
Phone Connectivity
- Phone system connectivity
- Traditional paging support
- Voice menu systems
HIPAA Compliance
Security First
- Encrypted communication
- Audit logging
- Access controls
Multi-Channel Notifications
Alert System
- Push notifications
- Pager integration
- In-app alerts
Security & Compliance
Healthcare Data Protection
Security and compliance are foundational elements enabling responsible handling of sensitive healthcare communications.
HIPAA Compliance
Full adherence to healthcare communication regulations
End-to-End Encryption
All messages, audio, and video encrypted in transit and at rest
Audit Trails
Complete logging of all communications and activations
Role-Based Access
Provider permissions based on clinical roles and schedules
Secure Authentication
Multi-factor authentication for provider access
Data Isolation
Patient encounters segregated with access controls
Results
Clinical Impact
MDROUTE™ delivers measurable improvements in emergency response times, care team coordination, and clinical documentation accuracy.
Faster Response
Eliminated pager delays and phone tag in code team activation
Pre-Arrival Preparation
Hospital teams ready before EMS arrival with equipment and specialists
Unified Communication
Single platform replacing fragmented phone, pager, and messaging systems
Schedule Accuracy
Automated routing based on real schedules prevents misdirected calls
Enhanced Coordination
Multi-modal communication enables complex team collaboration
Documentation Integration
Automatic EMR encounter creation reduces administrative burden
EMS Connection
Continuous communication from ambulance through treatment
Specialist Access
Consistent delivery with appropriate accuracy and strong uptime
Where every second counts, intelligent coordination saves lives.
Key Insights
Strategic Learnings
Critical insights from building a mission-critical healthcare communication platform where performance and reliability directly impact patient outcomes.
Seconds Matter in Emergency Care
Automation and intelligent routing eliminate delays that impact patient outcomes.
Multi-Modal Communication is Essential
Different situations require chat, audio, or video—one platform must support all.
Schedules Drive Routing
Call distribution based on current on-call schedules prevents wasted time.
EMS Integration Changes Everything
Pre-arrival activation enables hospital preparation before patient arrival.
Traditional Pagers Still Matter
Integration with existing pager systems ensures adoption during transition.
EMR Connectivity is Non-Negotiable
Clinical platforms must integrate with existing hospital workflows.
Real-Time Collaboration Requires Infrastructure
WebRTC and WebSocket architecture necessary for low-latency communication.
HIPAA Compliance is Foundational
Healthcare communication platforms must meet regulatory requirements from day one.
Hawk Logix Expertise
Transform Your Healthcare Vision into Reality
The Preventi.ai platform demonstrates Hawk Logix’s comprehensive capabilities in healthcare technology development, from strategic architecture through production deployment of sophisticated AI-driven clinical solutions.
Hawk Logix Partnership
Transform Your Clinical Operations
The MDROUTE™ platform demonstrates Hawk Logix’s capabilities in healthcare technology development, from real-time communication infrastructure through production deployment of mission-critical clinical coordination systems.
“MDROUTE™ represents Hawk Logix’s approach to clinical technology—combining real-time communication expertise with healthcare domain knowledge to deliver platforms where performance and reliability directly impact patient outcomes.”