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PMS

Healthcare Technology Case Study

PMS

Streamlining Healthcare Operations Through Unified Practice-Billing Collaboration

A comprehensive practice management platform enabling centralized communication, task automation, and payment processing between healthcare practices and billing companies—developed in partnership with Hawk Logix.
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Centralized Communication

Task-Driven Workflows

Payment Processing

Real-Time Collaboration

Executive Summary

Transforming Practice-Billing Coordination

PMS addresses the operational challenges created by fragmented tools, manual processes, and poor communication between healthcare practices and their billing partners.

 

Developed in partnership with Hawk Logix, the platform combines centralized communication, structured task management, and integrated payment processing to connect practices with billing companies—reducing delays, improving transparency, and accelerating revenue cycle workflows across eligibility, authorization, scheduling, and collections.

Unified Communication

One-to-one and group chat connecting practices with billing teams

Task Automation

Structured workflows for referrals, eligibility, authorizations, and scheduling

Integrated Payments

Multiple payment methods with terminal, manual entry, and link options

Real-Time Visibility

Daily collections, balances, and operational reports

“Hawk Logix delivered complete platform development for PMS, including real-time communication infrastructure, task management workflows, payment processing integration, and comprehensive reporting systems.”

Industry Context

The Challenge

Healthcare practices and billing companies struggle with operational coordination challenges that create delays, errors, and revenue leakage across daily workflows.

Fragmented Communication

Email and phone tag between practices and billing teams

Manual Processes

Paper-based or unstructured workflows for eligibility and authorizations

Payment Collection Gaps

No systematic approach to copay and balance collection

Referral Coordination Issues

Manual scheduling processes causing appointment delays

Limited Visibility

No centralized view of daily operations and collections

Market Need

Unified platform connecting practices with billing companies through task-driven workflows and integrated communication.

The Offered Solution

Hawk Logix's Approach

PMS provides end-to-end practice management combining real-time communication, automated task workflows, and integrated payment processing to connect healthcare practices with billing companies.

Centralized Communication

Chat-based collaboration replacing email and phone coordination

Task-Driven Workflows

Structured processes for eligibility, authorizations, and scheduling

Payment Integration

Multiple collection methods with EMR posting support

Comprehensive Reporting

Real-time visibility into collections, performance, and operations

Workflow

Complete Practice Management Journey

PMS manages workflows from patient scheduling through payment collection and EMR posting.

Referral Intake

Manual creation, website submission, or fax receipt triggers scheduling tasks

Pre-Eligibility Verification

Billing team verifies coverage for upcoming appointments

Patient Collections

Practice staff collects copays and balances using multiple payment methods

Prior Authorization

Practice requests authorization, automatically creating tasks for billing team

Task Management

Centralized tracking ensures accountability and timely completion

Payment Posting

Billing team reviews collections and posts to EMR

Key Features

Core Capabilities

One-to-One Chat

Direct communication between practice users and billing teams

Group Chat

Collaborative discussion for patient and appointment queries

Pre-Eligibility Management

Dedicated screen for upcoming appointment verification

Eligibility Import

Coverage details brought into PMS for practice visibility

Daily Appointment Lists

View of scheduled patients with eligibility and balance information

Copay Display

Visible copay amounts for patient collection

Previous Balance Tracking

Outstanding patient balances shown for collection

Multiple Payment Methods

Cash, check, and card payment support

Terminal Payments

Integration with physical payment devices

Payment Plans

Customized installment options for patients

EMR Payment Posting

Billing team posts collections into practice EMR

Referral Creation

Manual, website, or fax-based referral intake

Technology

Healthcare-Grade Tech Stack

Frontend

Angular 18.0
  • Component-based architecture
  • Responsive web application
  • Real-time data updates

Backend

.NET Core 8.0
  • RESTful API architecture
  • Business logic processing
  • Secure middleware

Database

SQL Database
  • Relational data integrity
  • Complex query optimization
  • Multi-tenant schema

Real-Time Communication

Firebase
  • Chat infrastructure
  • Push notifications
  • Live data sync

Payment Processing

Stripe
  • Card transactions
  • Payment links
  • PCI compliance

Communication Services

Twilio
  • SMS messaging
  • Notification delivery
  • Patient communication

Task Management

Custom Workflow Engine
  • Automated assignments
  • Status tracking
  • Accountability monitoring

Reporting Engine

Analytics System
  • Report generation
  • Performance metrics
  • Data visualization

Security & Compliance

Healthcare Data Protection

HIPAA Compliance

Full adherence to healthcare privacy regulations

Secure Communication

Encrypted chat and document sharing

Payment Security

PCI-compliant payment processing through Stripe

Access Controls

Role-based permissions for practice and billing teams

 

Audit Trails

Complete logging of tasks and payment activities

Document Security

Protected exchange of medical and billing documents

Data Encryption

Patient and financial information encrypted in transit and at rest

Results & Impact

Operational Impact

PMS delivers measurable improvements in communication efficiency, revenue cycle speed, and operational transparency.

Streamlined Communication

Centralized chat replacing fragmented email and phone coordination

Faster Eligibility Verification

Pre-appointment verification preventing scheduling delays

Improved Payment Collection

Multiple methods and payment plans increase collection rates

Reduced Authorization Delays

Structured workflows accelerating prior authorization processing

Enhanced Transparency

Real-time visibility into collections and operational performance

Automated Task Management

Structured workflows ensuring accountability and completion

Better Patient Experience

Reduced appointment delays and flexible payment options

Operational Efficiency

Consolidated platform eliminating tool switching

Key Takeaways

Strategic Insights

Centralized Communication Eliminates Delays

Real-time chat dramatically improves coordination between practices and billing teams

Task Automation Ensures Accountability

Structured workflows prevent items from falling through cracks

Multiple Payment Methods Drive Collections

Terminal, manual entry, and link options accommodate different patient scenarios

Pre-Eligibility Verification Prevents Issues

Advance verification eliminates appointment-day surprises

Payment Plans Improve Collections

Flexible installments enable collection from patients unable to pay full amounts

Referral Automation Accelerates Scheduling

Automatic task creation from multiple sources speeds appointment booking

Real-Time Reporting Enables Decisions

Immediate visibility into operations supports performance management

Document Centralization Reduces Errors

Unified sharing platform eliminates lost faxes and documents

Staff Training Integration Accelerates Onboarding

Built-in training module reduces time to productivity

“PMS represents Hawk Logix’s approach to healthcare operations technology—combining real-time communication with task-driven workflows and integrated payment processing to deliver platforms that streamline coordination, accelerate revenue cycles, and improve outcomes for practices and billing companies.”

Get Started

Transform Your Practice Operations

The PMS platform demonstrates Hawk Logix’s capabilities in healthcare operations technology development, from real-time communication through production deployment of comprehensive practice-billing coordination solutions.

Ready to transform your vision into reality? Let’s discuss how Hawk Logix can help build your next breakthrough solution.







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